Customs Modernization Project

A partnership between customs and the private sector should be a major thrust of a customs modernization project. Extra effort must be devoted to ensure proactive engagement with the private sector, particularly with the trading community. This could help ensure buy-in, improve the user-friendliness of the IT system, and facilitate public–private partnership in customs administration. Establishing an ongoing platform for regular interaction between the private sector and customs officials would also assist in identifying issues, problems, and proposed improvements and in facilitating acceptance of reengineered business processes for the newly introduced IT system.