Data access and documentation issues, which can affect emergency response operations, need to be identified and addressed right at the onset of the crisis situation. Early in program implementation, the government recognized the importance of internet connectivity and the use of web-based applications. There was no established online system to receive and process emergency assistance applications. The application forms were initially submitted by beneficiaries through email, which took more than 5 weeks to process. The government therefore developed the IT software to integrate various IT systems, which reduced the processing time of applications to 3 weeks. The greatest challenge faced in completion of projects was the availability of proper documentation by the recipients. They were addressed by bringing internal changes to thereview processes and guiding the applicants through the respective call centers.
COVID-19 Active Response and Expenditure Support Program