Appropriate monitoring indicators are required. A project framework or design monitoring framework should list SMART (i.e., specific, measurable, acceptable, relevant and time-bound) indicators that, as much as possible, are part of the specified agencies� established monitoring program, such as number of connections, water produced etc. Introducing new indicators should be accompanied by a strong support program because if agencies do not see the benefit of monitoring certain indicators, they will be unwilling to pay for collecting the data, such as the health indicators in this case. Indicators should be specific as to what output, outcome, and impact is being measured, when this will be done, and by whom. The lack of sufficient resources and guidance has affected the quality of the public health awareness program's (PHAP) monitoring, and the absence of specific drainage indicators prevented assessing that outcome.
Third Provincial Towns Water Supply and Sanitation Project