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Lesson
Misperceptions about the new technologies being can adversely affect their adoption. A misperception among postpaid customers that prepaid meters would lead to increased electricity costs resulted in lower-than-expected migration postpaid to prepaid meters. In addition, the full benefits of smart meters are currently not being achieved by either PLN or the business consumers because the smart meters are currently being used only to read meters remotely and at times even this is not possible due to the weak communication infrastructure in some areas.

Project Number: 50016-001
Project Name: Sustainable Energy Access in Eastern Indonesia—Electricity Grid Development Program
Report Date: 29 Sep 2023

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