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Lesson
Close donor coordination will ensure that project activities are implemented in a synchronized manner.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Proactive engagement with the private sector helps ensure effectiveness of business process reengineering, improve system user-friendliness, and facilitate acceptance by the trade community.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
For customs modernization projects with high ICT content, a pilot operation period of at least 1 year needs to be included at appraisal. This will give system developers and project designers a chance to factor in user feedback before final acceptance.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Setting up task forces with experienced and motivated staff from the executing and implementing agencies, as well as staff from other government agencies depending on the nature of tasks, proved effective in executing tasks related to business process reengineering, which is both policy oriented and technical in nature, or to testing and accepting customs automated information system, which relied heavily on ICT.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Ownership by the borrower, particularly the implementing agency, is critical to successful implementation. An efficient project management office with dedicated staff and supported by experienced international and national consultants plays an indispensable role in project implementation.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Business process reengineering, which is at the core of customs reform, must be conducted in line with international standards, particularly the World Customs Organization's Revised Kyoto Convention. This will maximize harmonization of customs procedures across borders in the interest of facilitating international trade.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Implementing a customs modernization program entails efforts by not only the customs authority, but also various other government agencies involved in regulating international trade. Strengthening interagency coordination for policy consistency and harmonization is a key to success.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Policy dialogue required on-the-ground support from ADB. Establishment of the ADB development coordination office in November 2011 played a key role in forging policy dialogue, although this was undertaken issue-by-issue (expenditure management, taxation, and state-owned enterprise reform) rather than through a holistic approach. Other development partners also provided substantial support for public sector reform in the Republic of Marshall Islands, but the coordinated dialogue with government that has been used successfully in programs elsewhere in the Pacific was missing.

Project Number: 43321-013, 43321-023
Project Name: Public Sector Program - Subprograms 1 and 2: Program Completion Report
Report Date:
Lesson
All Pacific developing member countries, including the Republic of Marshall Islands (RMI), have great difficulty implementing policies to support long-term adjustments. The program included several line expenditure conditions under output 2 that the government struggled to implement and monitor (para. 16). In the end, the government decided to make across-the-board expenditure cuts rather than the targeted cuts proposed under the program. The condition targets were related to budget estimates rather than budget outturns.

Project Number: 43321-013, 43321-023
Project Name: Public Sector Program - Subprograms 1 and 2: Program Completion Report
Report Date:
Lesson
The program's DMF was overambitious (para. 8) and, based on ADB guidelines for DMF preparation could have been correctly recast to make the outcome the intended impact and output 1 the intended outcome. The outcome and impact statements and indicators and targets in a DMF need to be realistic and take into account the country context. [Main text, para. 38]

Project Number: 43321-013, 43321-023
Project Name: Public Sector Program - Subprograms 1 and 2: Program Completion Report
Report Date:
Lesson
The intended program outcome of achieving fiscal sustainability was overambitious, given the historically slow pace of reforms in the Republic of Marshall Islands and in other countries facing fragile situations. Moving forward with the reforms needed to fully deliver the program outputs required approval of three key pieces of enabling legislation, but the program design did not take into account the likelihood of a lengthy parliamentary approval process and underestimated the political opposition such reforms might encounter.

Project Number: 43321-013, 43321-023
Project Name: Public Sector Program - Subprograms 1 and 2: Program Completion Report
Report Date: