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Lesson
Nonrevenue water will remain a neglected issue without serious government and development partner support and targeted project actions. The project’s high target levels for NRW, at 70%, reflected a low priority given by both government and ADB. There were no specific actions outlined in the project design to achieve reductions in NRW. Metering should have improved the ability to monitor and control losses. Although impressive results in metering were achieved, the priority appears to have been to improve collection efficiency rather than seriously address NRW.

Project Number: 40296-013, 45299-001
Project Name: Water Supply and Sanitation Sector Project
Report Date:
Lesson
A simplified monitoring and evaluation system, with direct reporting to the executing agency, would have led to better assessment of the project’s performance. The ability to evaluate project performance and benefits was seriously compromised when the collection of performance data was discontinued even though collection was required under the loan agreement. The PPMS for the project was complex and was maintained only for the duration of each loan’s implementation period.

Project Number: 40296-013, 45299-001
Project Name: Water Supply and Sanitation Sector Project
Report Date:
Lesson
Long-term engagement is needed to foster private sector participation in water supply provision. Along with other development partners, ADB has contributed significantly to the development of an enabling environment for private sector engagement in the provision of WSS services in Armenia. This would not have been possible without ADB’s long-term engagement in the sector through this project and other interventions. ADB support to draft the PPP law (approved in June 2019) and continuing support on regulations will further enhance the enabling environment.

Project Number: 40296-013, 45299-001
Project Name: Water Supply and Sanitation Sector Project
Report Date:
Lesson
Targeted support for sector reforms can yield positive results. The grant component of this project developed a sector strategy and road map that was successful in supporting necessary WSS reforms nationally. Similar projects can leverage their added value to the sector through this kind of targeted support for sector reform. Sequencing sector reform support in advance of loans may maximize the benefits.

Project Number: 40007-013
Project Name: Surkhandarya Water Supply and Sanitation Project
Report Date:
Lesson
Results for sanitation components suffer when low investment coincides with low priority. More attention needs to be given to sanitation components, including continuing hygiene awareness campaigns. Improved designs are needed for school toilet blocks, and schools need support for operation and maintenance.

Project Number: 40007-013
Project Name: Surkhandarya Water Supply and Sanitation Project
Report Date:
Lesson
Performance benchmarking systems must be underpinned by sustained institutional support. Benchmarking of district and provincial water utilities’ performance is an invaluable tool in monitoring performance and identifying strengths and weaknesses, allowing problems to be addressed in a timely manner. However, sustained support is required to ensure these benchmarking systems are effective. It is suggested that MHCS reviews the benchmarking system in all provincial water utilities and develops a plan for filling any gaps.

Project Number: 40007-013
Project Name: Surkhandarya Water Supply and Sanitation Project
Report Date:
Lesson
ADB project documents need to be clear on how projects are to lead to sustainable results. The absence of consultants to address issues regarding the legal and technical aspects of O&M planning and funding, measures for cost recovery, tariff collection, and the metering system posed a risk to the sustainability of the water supply and sanitation subprojects. Future projects should include technical assistance that would implemented concurrently with the project.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
Loans for the Municipal Development Funds should be implemented as proper financial intermediary loans. The projects were designed as financial intermediation loans largely because the government wanted to disburse funds and execute subprojects quickly. MDF had the capacity and had prior experience of implementing such loans through an earlier World Bank project.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
ADB needs to invest in a good PPMS. The evaluation mission’s difficulty in measuring the efficiency of water supply and road subprojects financed under MSDP and MSDP Phase 2 was the result of an inadequate PPMS that focused mainly on monitoring disbursements and outputs. Baseline data were not collected on the market served by water supply subprojects, such as the number of households, persons per household, water sources, amounts of water produced and consumed, and water loss rates.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
Allocations for capacity building components need to be maintained. Discussions and interviews with MDF staff and municipal governments during the evaluation mission pointed to the need for further capacity building of MDF and municipal governments. This was one of the objectives of the projects.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
Knowledge about local context and political dynamics will be important, as well as investing enough time for dialogue and consultation with local stakeholders.

Project Number: 30303-013
Project Name: Karnataka Urban Development and Coastal Environmental Management Project
Report Date:
Lesson
Finding the right balance of complexity is important, and ADB should spend enough time during project preparation to decide how complex or simple the project scope will be. Lessons from evaluation studies indicate that projects with fewer subprojects are easier to manage and achieve better results.

Project Number: 30303-013
Project Name: Karnataka Urban Development and Coastal Environmental Management Project
Report Date:
Lesson
It is easier to build new infrastructure than to repair the existing infrastructure, in terms of both cost and political benefit/visibility. Local authorities and ADB have focused on new infrastructure in the past. Replacing old and leaky water lines is expensive, not because of the water pipe itself, but because of road repairs and related traffic disruption in busy, already overcrowded lanes and streets. These associated expenditures cost several times more than the water line itself, and are often underestimated.

Project Number: 30303-013
Project Name: Karnataka Urban Development and Coastal Environmental Management Project
Report Date:
Lesson
Future projects need to develop clear rules and obligations for efficient water sharing. ADB loan covenants need to ensure that city governments, with assistance from state and national governments, resolve cost-sharing arrangements before the project is closed and assets are transferred.

Project Number: 30303-013
Project Name: Karnataka Urban Development and Coastal Environmental Management Project
Report Date:
Lesson
Integrated infrastructure development also includes optimizing the design of the facilities so that cost is minimized and the service coverage maximized. This may entail sharing the use of a facility between adjacent cities if that is a cheaper alternative compared to providing standalone facilities for each city.

Project Number: 30303-013
Project Name: Karnataka Urban Development and Coastal Environmental Management Project
Report Date: