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Lesson
A partnership between customs and the private sector should be a major thrust of a customs modernization project. Extra effort must be devoted to ensure proactive engagement with the private sector, particularly with the trading community. This could help ensure buy-in, improve the user-friendliness of the IT system, and facilitate public–private partnership in customs administration.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
The fast-changing nature of the IT environment requires that a project’s IT infrastructure (e.g., operating systems, core data processing applications, network, and telecommunications technologies) have enough flexibility in terms of compatibility, connectivity, and modularity to integrate with technology development. Hence, a customs modernization project must be planned so as to take into account the possible obsolescence of IT infrastructure in a shorter time period after a project’s completion than originally envisaged.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Extensive dialogue is needed, particularly for reforms that meet resistance, to facilitate better cooperation and implementation.

Project Number: 41544-022, 41544-082, 41544-084
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
It is problematic to use a country's overall position in the Doing Business report to monitor progress in improving the business environment and overall competitiveness. The report has been subject to criticism and methodological problems have been identified. Its usefulness for monitoring progress in similar programs lies more in monitoring the country's performance over time - particularly in indicators that are not sensitive to the representative case used by the World Bank team - rather than measuring progress against other economies.

Project Number: 41544-022
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
Despite an improvement in the business environment, firms in the Kyrgyz Republic have had limited progress in developing new productive capabilities

Project Number: 41544-022
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
Implementation of institutional reforms under the program was more effective and efficient when there was an adequate and detailed blueprint with clear and measurable results indicators, as well as where project-type implementation arrangements were in place to facilitate the change process (e.g., the business registration system or the new inspection process for tax administration were supported by detailed blueprints and financed through investment projects). The $2.9 million grant approved under the program cluster was thus very useful.

Project Number: 41544-022
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
No new lessons

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
There should have been adequate assessment at appraisal of the suitability of a new facility such as the cost-sharing facility, especially in the context of Bhutan where the number of business development services (BDS) providers is small and where government heavily subsidizes training for BDS.

Project Number: 39221-022
Project Name: Micro, Small, and Medium-Sized Enterprise Sector Development Program
Report Date:
Lesson
Ownership by the borrower, particularly the implementing agency, is critical to successful implementation. An efficient project management office with dedicated staff and supported by experienced international and national consultants plays an indispensable role in project implementation.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
For ICT-related projects, attracting and retaining high-caliber engineers is a challenge and requires special solutions, e.g., designing special incentive packages.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Business process reengineering, which is at the core of customs reform, must be conducted in line with international standards, particularly the World Customs Organization's Revised Kyoto Convention. This will maximize harmonization of customs procedures across borders in the interest of facilitating international trade.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Close donor coordination will ensure that project activities are implemented in a synchronized manner.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Implementing a customs modernization program entails efforts by not only the customs authority, but also various other government agencies involved in regulating international trade. Strengthening interagency coordination for policy consistency and harmonization is a key to success.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Proactive engagement with the private sector helps ensure effectiveness of business process reengineering, improve system user-friendliness, and facilitate acceptance by the trade community.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
For customs modernization projects with high ICT content, a pilot operation period of at least 1 year needs to be included at appraisal. This will give system developers and project designers a chance to factor in user feedback before final acceptance.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date: