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Lesson
Project design should be thorough, realistic in cost and time estimation, and in the delivery of target outputs.

Project Number: 35377-013, 35377-023
Project Name: Regional Road Development Project
Report Date:
Lesson
Adequate stakeholder coordination during project design could have prevented an overlap between the drainage rehabilitation and maintenance component of the grant and the Nuku’alofa CBD Reconstruction Project.

Project Number: 38160-032
Project Name: Integrated Urban Development Sector Project
Report Date:
Lesson
Data requirements to provide evidence of achievement of performance targets need more attention and lack of M&E data has characterized this PCR

Project Number: 38160-032
Project Name: Integrated Urban Development Sector Project
Report Date:
Lesson
The collection of baseline data should be given high priority. Efforts could have been exerted to ensure that baseline data were established during appraisal stage. Without measurable baseline values set up at appraisal stage, meaningful indicators should be carefully formulated to allow continuous monitoring for updates throughout project implementation. The project’s independent evaluation was hampered by the absence of these baseline indicators.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
A partnership between customs and the private sector should be a major thrust of a customs modernization project. Extra effort must be devoted to ensure proactive engagement with the private sector, particularly with the trading community. This could help ensure buy-in, improve the user-friendliness of the IT system, and facilitate public–private partnership in customs administration.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
The fast-changing nature of the IT environment requires that a project’s IT infrastructure (e.g., operating systems, core data processing applications, network, and telecommunications technologies) have enough flexibility in terms of compatibility, connectivity, and modularity to integrate with technology development. Hence, a customs modernization project must be planned so as to take into account the possible obsolescence of IT infrastructure in a shorter time period after a project’s completion than originally envisaged.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
A customs modernization project, aimed at reducing corruption, needs a holistic approach that combines technical, policy, and capacity-building elements. In this case, it is an integration of three interrelated components: (i) IT infrastructure, (ii) laws and procedures, and (iii) coordination among concerned agencies. The IT infrastructure is important in reducing direct, face-to-face interactions that provide opportunities for corruption. Customs laws and procedures, in line with international standards, could provide the institutional framework for a modernized business environment.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
CSV