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Lesson
Nonrevenue water will remain a neglected issue without serious government and development partner support and targeted project actions. The project’s high target levels for NRW, at 70%, reflected a low priority given by both government and ADB. There were no specific actions outlined in the project design to achieve reductions in NRW. Metering should have improved the ability to monitor and control losses. Although impressive results in metering were achieved, the priority appears to have been to improve collection efficiency rather than seriously address NRW.

Project Number: 40296-013, 45299-001
Project Name: Water Supply and Sanitation Sector Project
Report Date:
Lesson
A simplified monitoring and evaluation system, with direct reporting to the executing agency, would have led to better assessment of the project’s performance. The ability to evaluate project performance and benefits was seriously compromised when the collection of performance data was discontinued even though collection was required under the loan agreement. The PPMS for the project was complex and was maintained only for the duration of each loan’s implementation period.

Project Number: 40296-013, 45299-001
Project Name: Water Supply and Sanitation Sector Project
Report Date:
Lesson
Long-term engagement is needed to foster private sector participation in water supply provision. Along with other development partners, ADB has contributed significantly to the development of an enabling environment for private sector engagement in the provision of WSS services in Armenia. This would not have been possible without ADB’s long-term engagement in the sector through this project and other interventions. ADB support to draft the PPP law (approved in June 2019) and continuing support on regulations will further enhance the enabling environment.

Project Number: 40296-013, 45299-001
Project Name: Water Supply and Sanitation Sector Project
Report Date:
Lesson
Targeted support for sector reforms can yield positive results. The grant component of this project developed a sector strategy and road map that was successful in supporting necessary WSS reforms nationally. Similar projects can leverage their added value to the sector through this kind of targeted support for sector reform. Sequencing sector reform support in advance of loans may maximize the benefits.

Project Number: 40007-013
Project Name: Surkhandarya Water Supply and Sanitation Project
Report Date:
Lesson
Results for sanitation components suffer when low investment coincides with low priority. More attention needs to be given to sanitation components, including continuing hygiene awareness campaigns. Improved designs are needed for school toilet blocks, and schools need support for operation and maintenance.

Project Number: 40007-013
Project Name: Surkhandarya Water Supply and Sanitation Project
Report Date:
Lesson
Performance benchmarking systems must be underpinned by sustained institutional support. Benchmarking of district and provincial water utilities’ performance is an invaluable tool in monitoring performance and identifying strengths and weaknesses, allowing problems to be addressed in a timely manner. However, sustained support is required to ensure these benchmarking systems are effective. It is suggested that MHCS reviews the benchmarking system in all provincial water utilities and develops a plan for filling any gaps.

Project Number: 40007-013
Project Name: Surkhandarya Water Supply and Sanitation Project
Report Date:
Lesson
ADB project documents need to be clear on how projects are to lead to sustainable results. The absence of consultants to address issues regarding the legal and technical aspects of O&M planning and funding, measures for cost recovery, tariff collection, and the metering system posed a risk to the sustainability of the water supply and sanitation subprojects. Future projects should include technical assistance that would implemented concurrently with the project.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
Loans for the Municipal Development Funds should be implemented as proper financial intermediary loans. The projects were designed as financial intermediation loans largely because the government wanted to disburse funds and execute subprojects quickly. MDF had the capacity and had prior experience of implementing such loans through an earlier World Bank project.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
ADB needs to invest in a good PPMS. The evaluation mission’s difficulty in measuring the efficiency of water supply and road subprojects financed under MSDP and MSDP Phase 2 was the result of an inadequate PPMS that focused mainly on monitoring disbursements and outputs. Baseline data were not collected on the market served by water supply subprojects, such as the number of households, persons per household, water sources, amounts of water produced and consumed, and water loss rates.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
Allocations for capacity building components need to be maintained. Discussions and interviews with MDF staff and municipal governments during the evaluation mission pointed to the need for further capacity building of MDF and municipal governments. This was one of the objectives of the projects.

Project Number: 41198-013, 43171-013
Project Name: Municipal Services Development Project and Municipal Services Development Project Phase 2
Report Date:
Lesson
The project became effective on 7 January 2004, nearly 1 year after the group company was registered with the HMG’s Commercial and Industrial Bureau on 24 January 2003. Close attention should have been given to revising certain project covenants to ensure that the HMG could continue to follow up on some aspects of water pricing.

Project Number: 33177-013
Project Name: Harbin Water Supply Project [Loan 1995-PRC]
Report Date:
Lesson
While price setting in a tightly regulated market is often an act of balancing a large number of concerns, it is important to give due consideration to the long-term sustainability of the water utility, including investment in its modernization and expansion. If tariff income falls short of requirements (assuming normative operational efficiencies), government support is required.

Project Number: 33177-013
Project Name: Harbin Water Supply Project [Loan 1995-PRC]
Report Date:
Lesson
The government recognizes that water resource problems in the PRC are related to various economic, technical, regulatory, and other developmental issues, and that an integrated and comprehensive approach is required to ensure that adequate volumes of water of requisite quality are available on a sustained basis.

Project Number: 33177-013
Project Name: Harbin Water Supply Project [Loan 1995-PRC]
Report Date:
Lesson
The commitment shown by ADB and the HMG was fundamental to the project’s success. Careful assessment and project design during loan processing, detailed procurement and implementation planning, and timely availability of counterpart funding and decision making ensured smooth implementation and commissioning of the project about 1 year ahead of schedule.

Project Number: 33177-013
Project Name: Harbin Water Supply Project [Loan 1995-PRC]
Report Date: