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Lesson
Implementation of a single window for foreign trade is an extremely complex process that requires a long-term commitment and high-level support. It also requires continuous dialogue with all concerned government agencies to lower resistance to change, including by middle managers and operational staff. The project should have had a longer implementation period and should have included a stronger communication and change management component. A project administration manual and a design and monitoring framework (DMF) at an earlier stage could have helped expedite implementation.

Project Number: 41544-072
Project Name: Investment Climate Improvement Program System Support Project
Report Date:
Lesson
Raising awareness of end-users is an important component of projects that streamline government administration. It helps increase demand for the systems, reduce misinformation, and support the overall change. The funding allocation to public awareness campaigns under the project could have been higher.

Project Number: 41544-072
Project Name: Investment Climate Improvement Program System Support Project
Report Date:
Lesson
Information technologgy training for government agencies' staff was expensive. It may be more efficient in future procurement plans to have a separate package for training in basic information and communication technology, as there are many institutions in the country that provide these services.

Project Number: 41544-072
Project Name: Investment Climate Improvement Program System Support Project
Report Date:
Lesson
Projects with significant information technology (IT) components require specific expertise in designing the software's technical specifications and bidding documents, and monitoring a software developer's work. The terms of reference for IT experts should have required candidates to have minimum experience in writing technical specifications for software development that were successfully tendered.

Project Number: 41544-072
Project Name: Investment Climate Improvement Program System Support Project
Report Date:
Lesson
It is unlikely that civil servants in the Kyrgyz Republic have the necessary incentives to manage complex projects as unremunerated, part-time project managers, even if they are highly competent. It is also unlikely that public procurement processes can be managed without specialized procurement skills. A fully dedicated project manager and a procurement specialist should have been appointed to the project.

Project Number: 41544-072
Project Name: Investment Climate Improvement Program System Support Project
Report Date:
Lesson
The process of translating drafts of the Law on the Securities Market from English into Russian and back into English affected its readability in English. Achieving a reasonable and consistent standard of translation into both Russian and English remained a problem. Once the final version of the draft law has been adopted, it would be desirable if an official English translation could be produced for the benefit of ADB, foreign investors, and other interested parties.

Project Number: 34172-013
Project Name: Banking Sector and Capital Market Development Program
Report Date:
Lesson
The ownership and rationale of policy reforms should be carefully assessed at appraisal. In assessing ownership, it is important to remember that policy actions affect many stakeholders, even within the government. In this case, the legislative branch was not enthusiastic about adopting complex new laws pertaining to the regulation of capital markets that would then be interpreted by agencies outside their direct control.

Project Number: 34172-013
Project Name: Banking Sector and Capital Market Development Program
Report Date:
Lesson
Implementation of the program demonstrated that consistent government support is critical to success. The effective implementation of the banking sector component is attributable to the National Bank of the Kyrgyz Republic's (NBKR) strong commitment and ownership of the proposed reforms. In contrast, the capital market component lacked a clear champion as a result of political developments. Therefore, despite intensive policy dialogue, and awareness and capacity-building efforts, the pace of reforms did not proceed as well as anticipated.

Project Number: 34172-013
Project Name: Banking Sector and Capital Market Development Program
Report Date: