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Lesson
Close donor coordination will ensure that project activities are implemented in a synchronized manner.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Proactive engagement with the private sector helps ensure effectiveness of business process reengineering, improve system user-friendliness, and facilitate acceptance by the trade community.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
For customs modernization projects with high ICT content, a pilot operation period of at least 1 year needs to be included at appraisal. This will give system developers and project designers a chance to factor in user feedback before final acceptance.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Setting up task forces with experienced and motivated staff from the executing and implementing agencies, as well as staff from other government agencies depending on the nature of tasks, proved effective in executing tasks related to business process reengineering, which is both policy oriented and technical in nature, or to testing and accepting customs automated information system, which relied heavily on ICT.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Ownership by the borrower, particularly the implementing agency, is critical to successful implementation. An efficient project management office with dedicated staff and supported by experienced international and national consultants plays an indispensable role in project implementation.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Business process reengineering, which is at the core of customs reform, must be conducted in line with international standards, particularly the World Customs Organization's Revised Kyoto Convention. This will maximize harmonization of customs procedures across borders in the interest of facilitating international trade.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Implementing a customs modernization program entails efforts by not only the customs authority, but also various other government agencies involved in regulating international trade. Strengthening interagency coordination for policy consistency and harmonization is a key to success.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date: