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Lesson
The collection of baseline data should be given high priority. Efforts could have been exerted to ensure that baseline data were established during appraisal stage. Without measurable baseline values set up at appraisal stage, meaningful indicators should be carefully formulated to allow continuous monitoring for updates throughout project implementation. The project’s independent evaluation was hampered by the absence of these baseline indicators.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
A partnership between customs and the private sector should be a major thrust of a customs modernization project. Extra effort must be devoted to ensure proactive engagement with the private sector, particularly with the trading community. This could help ensure buy-in, improve the user-friendliness of the IT system, and facilitate public–private partnership in customs administration.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Extensive dialogue is needed, particularly for reforms that meet resistance, to facilitate better cooperation and implementation.

Project Number: 41544-022, 41544-082, 41544-084
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
It is problematic to use a country's overall position in the Doing Business report to monitor progress in improving the business environment and overall competitiveness. The report has been subject to criticism and methodological problems have been identified. Its usefulness for monitoring progress in similar programs lies more in monitoring the country's performance over time - particularly in indicators that are not sensitive to the representative case used by the World Bank team - rather than measuring progress against other economies.

Project Number: 41544-022
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
Despite an improvement in the business environment, firms in the Kyrgyz Republic have had limited progress in developing new productive capabilities

Project Number: 41544-022
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
Implementation of institutional reforms under the program was more effective and efficient when there was an adequate and detailed blueprint with clear and measurable results indicators, as well as where project-type implementation arrangements were in place to facilitate the change process (e.g., the business registration system or the new inspection process for tax administration were supported by detailed blueprints and financed through investment projects). The $2.9 million grant approved under the program cluster was thus very useful.

Project Number: 41544-022
Project Name: Investment Climate Improvement Program
Report Date:
Lesson
No new lessons

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Where there is capacity to coordinate directly and where the executing and implementing agencies are the same, such as in this project, a project steering committee may not be necessary.

Project Number: 37644-013
Project Name: Regional Customs Modernization and Infrastructure Development Project
Report Date:
Lesson
Project implementation capacity of the executing and implementing agencies. The provision of training for the executing and implementing agencies at the outset, not only in ADB procurement procedures but also in project management techniques, would probably have reduced the project start-up delays. Future projects should include appropriate training to new executing and implementing agencies at start-up.

Project Number: 38177-013
Project Name: Regional Customs Modernization and Infrastructure Development Project
Report Date:
Lesson
Training in basic information and communication technology skills. While the project recognized the importance of training in basic ICT skills for users of the unified automated information system, it left the provision of this training to the executing and implementing agencies. Because this is a prerequisite for any large-scale ICT system development, future projects should set this as an appropriate loan covenant.

Project Number: 38177-013
Project Name: Regional Customs Modernization and Infrastructure Development Project
Report Date:
Lesson
Setting up task forces with experienced and motivated staff from the executing and implementing agencies, as well as staff from other government agencies depending on the nature of tasks, proved effective in executing tasks related to business process reengineering, which is both policy oriented and technical in nature, or to testing and accepting customs automated information system, which relied heavily on ICT.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Ownership by the borrower, particularly the implementing agency, is critical to successful implementation. An efficient project management office with dedicated staff and supported by experienced international and national consultants plays an indispensable role in project implementation.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
For ICT-related projects, attracting and retaining high-caliber engineers is a challenge and requires special solutions, e.g., designing special incentive packages.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Business process reengineering, which is at the core of customs reform, must be conducted in line with international standards, particularly the World Customs Organization's Revised Kyoto Convention. This will maximize harmonization of customs procedures across borders in the interest of facilitating international trade.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date:
Lesson
Close donor coordination will ensure that project activities are implemented in a synchronized manner.

Project Number: 35376-033
Project Name: Customs Modernization Project
Report Date: