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Lesson
Data access and documentation issues, which can affect emergency response operations, need to be identified and addressed right at the onset of the crisis situation. Early in program implementation, the government recognized the importance of internet connectivity and the use of web-based applications. There was no established online system to receive and process emergency assistance applications. The application forms were initially submitted by beneficiaries through email, which took more than 5 weeks to process.

Project Number: 54189-001
Project Name: COVID-19 Active Response and Expenditure Support Program
Report Date:
Lesson
Flexibility during implementation enhances program responsiveness. The government made timely adjustments to ensure complementarities between two major assistance programs at the time—the United States’ Coronavirus Aid, Relief, and Economic Security (CARES) Act 2020 that provided unemployment benefits to citizens of Palau and the country’s own Coronavirus Relief One-Stop Shop (CROSS) Act of 2020 that provide relief to the private sector. Funding from the CROSS components with lower uptake were reallocated to those with higher demand.

Project Number: 54245-001
Project Name: Health Expenditure and Livelihoods Support Program
Report Date: