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Lesson
Ensuring that contractors engage project management and supervision team with adequate capacity is important. The reason for delays in implementing works contracts and the poor quality of works at the beginning of the project was the low performance of works contractors, who did not provide adequate management and supervision staff in accordance with their contractual obligations. Implementation agencies had to provide additional input to compensate contractors’ deficiencies, which resulted in high additional costs for consulting services.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
Timely capacity development for executing agencies with limited experience in ADB’s procurement rules and in safeguard requirements are important for an efficient project implementation. For example, retendering of TWB’s first works contract caused significant delays and could have been avoid

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
It is important to prepare meaningful monitoring frameworks with relevant and clearly defined indicators and targets to assess project effectiveness objectively. For example, the service area (Nuku’alofa water supply network or the overall Tongatapu island) to which the baseline data refer to are unclear (footnotes 16 and 17). In addition, the PCR noted that some of the gender indicators were outside of the project’s sphere of influence and could have been better defined.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
Safeguards compliance is best promoted through regular monitoring and audit

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
With demonstrated capability and the distinct advantage of local grounding, national contractors may be considered for future midrange urban projects in Tonga.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
Tonga’s key urban sector agencies continue to have inadequate capacity to replace capital costs.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
The project gender action plan (GAP) needs to be achievable and directly related to the project activities.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
ADB-financed projects in the Pacific should be ready to immediately make the necessary adjustments when undocumented underground installations are found during implementation.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
Land acquisition and resettlement (LAR) in Tonga needs to be allotted relatively more time for implementation.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
It is important to establish a standalone environmental safeguards unit (ESU) right at project inception to focus on and coordinate safeguards compliance activities in ADB-financed projects.

Project Number: 42394-022
Project Name: Nuku'alofa Urban Development Sector Project
Report Date:
Lesson
Ensure dedicated PCU with full-time project director. There is a need for a dedicated project management team led by a director responsible for day-to-day management and completion of each ADB-financed project. The program suffered from high PCU staff turnover including of the director. Frequent change of staff led to delays in approving bid evaluation reports and contract variation orders, as time is needed for new staff to familiarize with project procedures.

Project Number: 42489-053
Project Name: Water Supply and Sanitation Services Investment Program - Tranche 4
Report Date:
Lesson
Develop higher project readiness. It would have helped to reduce the project start-up delays and avoid gaps in monitoring. Closer ADB monitoring and more review missions may have helped to push critical readiness actions.

Project Number: 42489-053
Project Name: Water Supply and Sanitation Services Investment Program - Tranche 4
Report Date:
Lesson
Modernize wastewater discharge standards. Updating the standards based on international good practice (e.g., EU or EPA) and strengthening technical capacity, regulations, and enforcement mechanisms including fees would improve compliance with the wastewater discharge standards. The wastewater standards are currently unattainable with available technologies and capital and are therefore largely neglected by operators and regulators.

Project Number: 42489-053
Project Name: Water Supply and Sanitation Services Investment Program - Tranche 4
Report Date:
Lesson
Introduce public accountability and grievance redress mechanisms for transparency and developing trust with customers. Lack of an effective mechanism for public accountability contributed to the of deficiencies project implementation. It also becomes the main contributor to the WSS sector’s inefficiency. Accountability of public utilities to the public for their services and operations is critical for performance of the WSS sector. Water utility operations are interwoven with public needs.

Project Number: 42489-053
Project Name: Water Supply and Sanitation Services Investment Program - Tranche 4
Report Date:
Lesson
Effectively engaging and coordinating with other donor agencies can help avoid duplication of funds for same or similar purposes, e.g., institutional strengthening and capacity building, and maximizing the efficient use of development financing

Project Number: 42489-043
Project Name: Water Supply and Sanitation Services Investment Program (Tranche 1)
Report Date: